Senior Customer Success Manager

Hi There!

At Trifork, we are dedicated to revolutionizing the tech industry with innovative solutions and cutting-edge technology. Our team is passionate, driven, and committed to excellence. We are looking for a talented and passionate Senior Customer Success Manager to join our growing team in Vienna and help us build up and drive a new Trifork business unit.

As a Senior Customer Success Manger, you will play a crucial role in ensuring our clients' satisfaction and success. You will be responsible for managing customer relationships, driving sales, and overseeing operational activities to support our growth in the new market.

About Us

At Trifork we love people who love what they do. If you are passionate about technology, you will feel right at home.

We are a team of more than 1200 dedicated people located primarily across Europe. Though it may sound big, we usually say that we are big in a small way. We organise in smaller business units (teal structure), meaning that you will be part of a growing and dynamic team where decisions are made together.

Our ambition is to change the world with software and create solutions that make life easier for the users. Trifork is a preferred and trusted partner in industries such as digital health care, aviation, communication services, with an ever-burning passion for innovating, building, and running digital solutions that create value for our customers.

We thrive in an open and honest atmosphere, where collaboration, knowledge sharing, and professional growth are key. Our agile, cross-functional teams work closely with customers, and you will primarily collaborate with colleagues in Austria, Switzerland, Palma (Mallorca), Denmark, and the Netherlands.

Beyond work, we value our community—whether it’s sharing ideas over after-work drinks, celebrating milestones at team events, or enjoying time together at barbecues. We create an environment where everyone feels valued and included.

At Trifork, we create, learn, and grow—together.

About You

You're someone who doesn't wait for opportunities - you create them! You love connecting with people, are solution-oriented and passionate about technology and digital products.

You thrive on turning conversations into lasting partnerships and enjoy collaborating with a highly skilled international team.

Key Responsibilities:

• Customer Support/Relations:

  • Be the trusted partner for our existing clients - you are their go-to person.

  • Build and maintain strong, long-lasting customer relationships.

  • Conduct regular check-ins with clients to ensure they are satisfied with our products and services.
    

• Sales:

  • Be the driving force in establishing our presence in Austria.

  • Find and win over new clients who love what we do.

  • Develop and execute sales strategies to achieve revenue targets and support business development efforts in Austria also from other units.

  • Collaborate with our engineering team to deliver tailored proposals and pitches.
    

• Operations:

  • Oversee day-to-day operations of the new office, ensuring smooth and efficient processes.

  • Collaborate with cross-functional teams to align operations with company goals.

  • Track KPIs, identify roadblocks, and optimize processes where needed.

Qualifications:

• Proven experience in customer support, sales, and operations roles.

• Strong interpersonal and communication skills.

• Ability to multitask and manage multiple priorities effectively.

• Proactive and solution-oriented mindset.

• Familiarity with the software development industry.

• A self-starter mentality with the ability to work independently - but never alone.

Benefits:

• Opportunity to work with cutting-edge technology.

• Collaborative, innovative and international work environment.

• Flexible working hours, possibility for part time and remote work options.

• Professional development and growth opportunities.

• We offer a competitive salary, on the basis of the collective agreement from 75.000 euro per year gross plus overpay and possible profit sharing, taking into account your experience and qualifications.

Our Promis

You will become part of a strong and passionate team built on knowledge sharing, respect, informal ways of working, and humour.

We highly prioritize close co-operation across teams and within our projects.

You will have the opportunity to grow and shape a new team and market in Austria. We are backed by strong ties with our Swiss and European units where we support exciting and ambitious digitalization projects, launched by a group of well-established and leading actors in the industry. We develop advanced business-critical platform solutions that improve the everyday lives of our customers. At Trifork, you will join a growing company with a strong sense of community, where innovation and teamwork drive success.