DevOps & Support Engineer

Your Role

As a DevOps & Support Engineer, you’ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork’s deployed solutions in Oman. You’ll ensure that our systems run smoothly — deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.

This is a hands-on role that combines technical expertise with customer focus. You’ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.

Your Responsibilities

System Maintenance & Monitoring

• Ensure continuous uptime and performance of production systems.

• Monitor health, resource usage, and performance metrics.

• Respond promptly to alerts and incidents to minimize downtime.

Deployment & Updates

• Plan, test, and deploy system updates, patches, and configurations.

• Ensure smooth, low-disruption deployments.

Troubleshooting & Support

• Diagnose and resolve system, hardware, and software issues.

• Provide technical support to internal teams and customers, escalating when required.

Security & Compliance

• Apply and monitor security best practices and vulnerability patches.

• Ensure compliance with internal and external security standards.

Documentation

• Maintain detailed configuration, update, and incident records.

• Create and update operational runbooks and procedures.

Backup & Recovery

• Perform and verify regular system backups.

• Maintain and execute disaster recovery procedures.

Customer Interaction

• Engage daily with customers at their premises.

• Provide status updates and support SLA review meetings.

Key Results You’ll Drive

• System uptime: Maintain 99.9%+ availability.

• Performance: Optimize resource utilization and responsiveness.

• Timely updates: Keep all systems patched and secure.

• Incident response: Resolve priority incidents within defined SLAs.

• Security: Pass all audits and maintain hardened environments.

• Documentation: Keep 100% of system documentation up to date.

What You Bring

• Bachelor’s degree in Computer Science or equivalent.

• 4+ years of relevant experience (10 years preferred).

• Strong knowledge of Linux systems and containerized environments.

• Experience with:
  ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB
  DevOps tools such as Ansible (preferred)
  Scripting (Python) or programming (Java, C, C++, MySQL)

• Beneficial: familiarity with Networking and DPDK.

• Strong troubleshooting and analytical skills.

• Excellent written, verbal, and presentation skills.

• Self-motivated, proactive, and able to work independently while staying team-oriented.